R C Willey Home Furnishings

11/02/09

Lack of Doing the Right Thing...

by Potato 2009 at Citysearch

My husband and I have been waiting for a couch that we ordered in September of 2009. We were told that the couch would arrive before we moved into our new home in October. Well the couch didn't arrive the first of October and then we were told it would arrive at the end of October. I asked to talk to the manager and he sent the customer service rep to talk to us and telling us that there is nothing they can do. I asked them to sell us the floor model and they said they couldn't do that. I asked why, and he said the floor model was to new. So in other words they didn't want to sell the floor model because they would loose other sales. We are now in November and we do not have our couch. My husband called today and they told it that it would arrive at the end of November. It was sure nice of our salesman to call us to let us know that we would be receiving the couch as previously agreed to. We are done with RC Willey and will be cancelling our order and buying from someone else.

08/10/09

Avoid at all costs! They use bait and switch! Buyers Beware!

by momof2qtz at Citysearch

I received an email advertisement with the exact refrigerator I wanted for our remodeled kitchen for a price that I could afford "$1199. 96 - Price before $200 coupon savings."

I was so excited. I immediately transferred money out of our savings to pay for it and planned my day around going and getting our new refrigerator. My husband and I happened by there the day before the sale so we stopped in to look at it.

The salesman asked us if we needed help and when we told him that we were there to look at the model that was advertised for the one day sale the following day he told us there had been a retraction and the price was actually $1999. "Sorry, but that's still a good price."

I expected an email retraction in my inbox when I got home but as of 6pm the day before the sale I haven't gotten one.

I called the store and spoke with a manager who was quite rude and told me there was nothing they could do. She offered to give me an extra $50 off the price. That wasn't even worth the price of gas driving to the store let alone me taking the day off work to get my new refrigerator.

After talking to some friends who have had similar experiences with RC Willey I've come to the conclusion that their sales tactics are unethical. They commonly use the bait and switch to lure people into the store and then tell them either the price was a misprint or they don't have the advertised item available.

They have lost a customer for life. I'll go spend my money elsewhere.

• Pros: None
• Cons: Bad marketing practices