Horrible management, rude employees, questionable practices. After ESA bought out Boise Valley Credit Union (leaving two people out of a job) I have to rely on the pre-paid debit card issued by BVCU until my debit card from ESA gets in the mail (still hasn't). The other day I was told that I couldn't get money from my account transferred to my card because the manager (Loyal) was the only one with the "codes" or the "information" to do that. I moved to Reno from Boise to go to school but wanted to keep my money in an Idaho credit union because I love my state. However, ESA does not care about me as I was told that "because only a small number of the members (those who used to bank with BVCU) used those cards it must not have been the managers PRIORITY to leave us with the codes." The next day I call to see if I can get my money and Loyal (the manager) did not apologize and was very rude. Also, they've also increased the "fee" to put money onto my card from 50 cents to $2. In all, ESA sucks. I will be taking my business elsewhere!
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