Recommends

Tasha G.

Joined 1 year ago

Awesome Customer Service. We had a bathroom that was extremely outdated and needed a major face-lift. We wanted to do some of the work ourselves and hire for the work we knew we were not capable of doing. We had been to numerous stores looking for tile that would work in our bathroom. We needed tile for the shower, floor and the countertops. So I would say it was going to be a big project (and we had not idea what we were doing). All the stores prior to going into Tile Outlet were not very knowledgeable about the product nor how to install, so needless to say we were a big nervous. We finally tried Tile Outlet! The gentleman that helped us was very knowledgealbe about all the product in their store, how the tile was going to be installed, who was going to install it, what the timing was going to be and gave us a bid that was within our budget. We did some of the work ourselved to help with our cost (tearing out) which they nicely guided us through.

We give this store a BIG two thumbs up - they were wonderful!!!

Doesn't Recommend

rlboise

Joined 3 years ago

NO REFUNDS. We had a small tiling project and wanted to help the local economy. Tile Outlet told us what we needed with the measurements for this project. At the end of the project, we had quite a bit (1/4 of total supplies) left over. We go to return them and are told that they only give store credits good for 120 days or 6 months - depending on which reciept you are given. They also wanted accolades for waiving the "fluff" restocking fee.

They over sold us product - and now give us a credit to be used in 120 days...how convenient. Every homeowner DOES NOT have future tiling projects lined up.... This company is NOT for the homeowner, it's for the large tiling companies. This does not happen at Home Depot or Lowes.