Alpine Gas Fireplaces

Doesn't Recommend

Kristann U.

Joined 1 year ago

Customer Service is HORRIFIC!!. Do not go to this place. Customer service is very poor. The individual didn't know what we were wanting...even though we had a picture of the particular item. The company waited 3 months to process my creditcard. I called a week after purchasing item cause I noticed that the charges weren't showing in my bank. I called the guy and gave him the cc# again and a contact #. When I asked him if there was a problem...his response "I don't know" and hung up. I called 4 times to find out what was taking so long every time same response. 3 months later -- Alpine in Meridian decided to take their money. They could have made it easy and told me when instead of me having to call every 2 weeks. GET SOME COMPETENT PEOPLE IN YOUR STORE.